Our people

When you work with Cougar Interactive, you will immediately notice the difference. It’s our people. We take a genuine interest in your business. We have a single-minded focus – to provide the highest performance, combined with a lower total cost of ownership to our business customers. We go further to make sure your communications work hard for your business and deliver the service we promise.

When you have met two or three Cougar Interactive people, you’ll recognize that we are united in our passion for your business. Even if you have never met us personally, we never treat your business as just a number on forms. That's one of the reasons why Cougar Interactive is unique irrespective of our specially trained professionals.

Strategic Alliances

Cougar Interactive alliances and partnerships ensure our customers receive the best the industry has to offer. Many of Cougar Wireless’ innovative services are underpinned by technology and solutions provided through partnerships with industry-leading organisations. We deal with manufacturers and always insist on Replacement and Upgrade Agreement (RUA) at no extra cost to our customers!

Why Cougar Wireless?

It is easy to do business with Cougar Wireless. We build, acquire and lease base stations depending on the client’s preferences. We are always implementing new ways to make it easier for you to have the results you demand.

We ensure a single point of contact dedicated to your business. We make it easy for your infrastructure located in with multiple geographical locations, by providing a single point of contact so your people know whom to reach at Cougar Wireless, wherever they are based. And we can provide an umbrella agreement that covers all of your geographies.

Customer Service

Extraordinary customer service is our heritage. It was part of our mission the day we were founded and continues to be central in all we do for you. Your business cannot be placed on hold when there is a problem. That is why Cougar Wireless is there for you, 24/7, providing the responsive and knowledgeable support necessary to solve your problems.

What Customer Service means to Cougar Wireless?

Customer service is more than just fixing problems. It means understanding your business, getting the right information upfront and anticipating how your business needs may grow or change. And it means staying in touch with you on a regular basis, to hear what is important to you.

By focusing our efforts on understanding and responding to your individual service needs, we can be flexible enough to deliver support that is uniquely yours.

The new levels of personal service provided by Cougar are tailored to your current needs and flexible enough to cope with business changes. We will deliver enhanced performance in terms of personal contact and speed of action – whether you want a proposal, project implementation, early commitment to delivery dates, quicker installation times or faster responses to your needs.

We know that to keep you satisfied, we cannot settle for the status quo. We know we need to be continuously developing innovative ways to deliver better services to you. We work within your budgets and timeframes. We aren’t in the business of winning awards, but it is nice when our ability to service you is recognized by our peers.