Cougar Consultancy Services
CCS as a reputable telecommunication consultancy outfit is one of the Strategic Business Unit (SBU) of Cougar Interactive Limited taking charge of all the operational intangibles.
Managing telecom costs, improving productivity and service quality are often hindered when organizations lack critical information, good hands and benchmarks about assets, services, costs, call traffic, market perception/competition, business trends, demography, vendors/ equipment sources etc.
At CCS, we view telecom investments as business decisions. Business objectives such as cost reduction, productivity gains and customer service improvement should drive the investment process. We understand the short and long-term costs and benefits associated with different telecom alternatives, and can help you avoid critical mistakes in cost and quality.
CCS services save you time, money, confusion and aggravation in collecting and analyzing information, optimizing systems, evaluating alternatives, implementing changes and working with vendors. In fact, our clients typically reduce their telecom expenses by 5% to 35% or more. Our goal is to not only lower your costs, but work with your management team to increase productivity.
Our Consulting Services Include:- Operations - inventories, traffic analysis, merger integration, restructuring and security optimization, recharge consumption pattern analysis.
- Strategic - technology plans, needs analysis and market assessments, market intelligence, competition analysis, Call centre management/optimization, product planning.
- Evaluations - vendor sourcing and capabilities, product demos, and proposal and contract analysis.
- Project Management - planning, design, issue management, vendor coordination and quality assurance.
- Human Capital-Head hunting, Training, Appraisal and career management.
